In order to provide security and convenience for all guests, we appreciate your kind acceptance of these House Rules:



RULES TO BE OBSERVED BY EVERY GUEST

CHECK-IN & CHECKOUT TIMES
Check-in: 2 p.m.
Checkout: 11 a.m.

On the final day of your stay, please vacate your room by 11 a.m. Failure to do so will result in a surcharge as itemized below. You can arrange a late checkout with our staff, provided you make arrangements 24 hours in advance.


Additional fees are assessed as follows:
A. 50% of the normal rate for:
-- a. Check-in between 6 a.m. and 2p.m.
-- b. Late checkout between 12 p.m. and 8 p.m.
B. Full days rate for:
-- a. Early check-in prior to 6 a.m. or
-- b. Late checkout after 8 p.m.


You are welcome to leave your luggage in the luggage room while you are waiting for a room to be readied prior to check-in, or after you have checked out.

PAYMENT

Room Payment

Full payment for room/bed is required upon check-in. You can pay in cash (Ringgit Only) or credit card (Visa/Mastercard). There is no credit card charge.

If you have pre paid our agent, at check-in, please present the voucher the agent issued to you as proof of payment. Otherwise, you must pay us directly for your room.


Food & Beverage Payment

Payments for soft drinks and snacks in hostel area can be made in ringgit. If your total purchase exceeds 50 ringgit you may pay by credit card (Visa/Mastercard). There is no credit card fee.

All food and beverages ordered in Biru Biru will be paid to them. Payments for food and beverages ordered in Biru Biru will not be accepted at hostel's front desk.

REFUND

If you change your travel plans and thereby shorten your stay with us, you are eligible for a refund for the unused days provided that you (a) you paid us directly and (b) that you can notify us at least 24 hours in advance of your intended departure.


For example, if you originally planned to stay with us for five nights and you notify us by 4 p.m. on Day 2 that you will depart on Day 3, you will be refunded your payment for the 4th and 5th nights only. However, you will not receive a refund for the 3rd night.

LOST KEY CHARGE

If you lose your room key, a charge of RM 10 per key will be assessed to you at check out time.

HOUSEKEEPING

Every room is cleaned daily between 10 a.m. and 4 p.m. The housekeeper will knock to alert you of her intention to clean the room. Rooms are cleaned and beds are steamed upon each checkout to ensure cleanliness for our next guests.

SECURITY

For your safety, and the safety of other guests, our doors are locked at all hours, accessible by door code. The door code is NOT to be given out to anyone but our guests. Door code will be given to you upon checking in.

EMERGENCY EXIT

The Emergency Exit is designed solely for emergencies.

VISITORS

Please receive your friends in the downstairs area. Visitors or friends are prohibited from entering the Residence Area, which is reserved solely for registered guests.

GENDER SPLIT DORMS

Upon special request, groups may be set up in gender split dorm rooms. If this is the case, no members of the opposite sex are allowed in the dorm rooms.

ILLICIT ACTIVITY

No sex in the dorm room or common areas. Drug use is absolutely prohibited within the premises of Borneo Backpackers and Biru Biru.

SMOKING

For the comfort and safety of our guests - and to comply with the Malaysian law - we operate a No-Smoking policy within the building. There is an outside smoking area and lounge on the rooftop. Please ask our staff for location if needed. Non-compliance with this rule will result in a charge of RM 300 to the offending guest(s) account to cover professional cleaning of the room/area.

NOISE

Please keep the noise down after 10 p.m., especially in the dormitories, shared bathrooms, and hallways.

PET

We do not allow any pets in the hostel at any time.



ADDITIONAL RULES FOR PRIVATE ROOM GUESTS

CHILD POLICY

We offer free accommodation to one child five years of age or younger who shares a bed with his/her parents in a private room.

If you have more than one child aged 12 or under, you can book another room of the same room type for your children at 90% of the normal room rate (subject to availability)

HOUSEKEEPING

Every occupied room is cleaned every two days between 11 a.m. and 3 p.m. Private room guests can maintain their privacy by hanging an "I am sleeping" sign on their doorknob during cleaning hours.

RULES APPLIED TO DORMITORY ROOM GUESTS ONLY

LOCKER USAGE

Please request a locker key at the front desk. There will be a deposit of RM 5 for each key requested. Guests can reclaim their RM 5 upon return of key.

FACILITIES

To make your stay more convenient and enjoyable, we offer you these services.

BIRU BIRU CAFÉ

Our incorporated café is open downstairs from 7:30 a.m. until 12 a.m. serving breakfast, lunch, and dinner. Biru Biru as well sells cocktails, beer and wine. All items ordered can be consumed in the café, or within the hostel common areas. Please do not bring food or drinks into rooms.

ROOFTOP GARDEN & LOUNGE

Available for our guests is a rooftop garden and lounge, providing a beautiful view of the city below, as well as a nice spot for sunset drinks. Please be mindful of your trash while lounging up here.

FREE INTERNET & WIFI

The Internet facility located on the first floor is free of charge to all of our guests. Borneo Backpackers guests can also use our free Wi-Fi Internet service, available throughout the common areas. Password will be given upon check-in.

EVENTS & ACTIVITIES

Borneo Backpackers and Biru Biru Café will host various events and activities both on and off the premises., including game and movie nights. Please ask front desk staff for more information regarding upcoming events and activities.

TOWELS AND LINENS

Clean bath towel and linens will be given free of charge upon arrival.

LUGGAGE STORAGE

Guests can store their luggage with us free of charge up to 7 days. Please contact front desk and inform them of travel plans and items you wish to store. Storing of hazardous items is strictly prohibited. While we take the utmost care to ensure the security of your property, Borneo Backpackers assumes no responsibility for loss or damage to goods stored with us. Unidentified items or those stored in the luggage room more than 20 days will be donated to charity.

CAR PARKING

We currently have street parking that is subject to city ordinances and fees.